Graphic design is where JAGS began—and it's still what sets us apart. 

While many companies simply take orders, we take the time to understand your business, audience, and goals before recommending solutions. By combining branding, marketing knowledge, and design psychology, we create visual experiences that connect with your audience and deliver real results.

Whether we're designing a logo, producing printed materials, recommending promotional products, or providing business consulting, every recommendation is made with your long-term success in mind. At JAGS, you gain more than a vendor—you gain a creative partner committed to helping your business grow.

JAGS is your one-stop shop for Graphic Design, Printing, Promotional Products, and Business Brand Consulting. 

We help businesses build cohesive brands through strategic design, high-quality printing, branded merchandise, and practical business consulting.

More than just creating beautiful designs, we align your branding, marketing, and business strategy so every touchpoint strengthens your brand, connects with your audience, and supports your long-term success.

You don't have to know exactly what you need—that's what we're here for. Every project begins with a conversation. We take the time to understand your business, your audience, your goals, and any challenges you're facing before recommending the best solution.

Sometimes the answer is a new logo. Other times, it's better marketing materials, promotional products, business consulting, or improved workflows and marketing systems. Our job isn't to sell you products—it's to help you make informed decisions that move your business forward.

Absolutely! Supporting nonprofit organizations has been one of our greatest passions since JAGS began. We understand nonprofits need more than great-looking marketing—they need strategic communication that builds trust, inspires action, and makes every dollar count.

Whether you're raising awareness, promoting a fundraiser, recognizing sponsors, engaging donors, or strengthening your brand, we'll partner with you to create customized solutions that further your mission and maximize your impact.

As part of our commitment to giving back, qualifying nonprofit organizations may receive a 15% discount in exchange for displaying the JAGS logo as a sponsor. To receive tax-exempt status, a valid tax exemption certificate must be submitted before placing your order.

Nonprofit discounts are offered at the owner's discretion based on JAGS' annual charitable giving budget.

Absolutely! As a proud supporter of music education and the arts, JAGS offers 15% off all orders through our Friends in Harmony (FIH) program.

Friends in Harmony includes members of Barbershop Harmony Society, Harmony Inc., Sweet Adelines International (SingUnited International), school music programs, community choirs, a cappella quartets, and other singing groups.

JAGS owner, Jennifer Scogin, has been an active member of the singing community for many years and understands the passion, dedication, and volunteer spirit that make these organizations so special. This program is our way of giving back while helping music organizations create professional branding, event materials, promotional products, apparel, signage, and more.

When requesting a quote or placing an order, simply select "Friends in Harmony" or let us know your affiliation, and we'll be happy to apply your discount.

Every project is customized because every business has different goals, needs, and budgets.

Promotional product pricing is available on our website. Simply visit What We Offer > Promotional Products to browse products and pricing.

Because we offer such a wide variety of printing, graphic design, branding, promotional products, and business consulting services, most projects are priced by quote. Simply complete our Start Now form, and we'll prepare a customized quote based on your project's goals and specifications.

Before any work begins, you'll receive a detailed quote for your approval, so you'll always know exactly what to expect before moving forward.

Many printed and promotional products include quantity price breaks, so the cost per item often decreases as your order quantity increases.

We also offer special pricing for qualifying nonprofit organizations and members of our Friends in Harmony program. See those FAQs for eligibility and details.

If you're planning a large order or multiple projects, let us know. We'll recommend the most cost-effective solution for your goals, timeline, and budget, then provide a customized quote before any work begins.

Your logo is more than just a graphic—it's the foundation of your brand and often the first impression people have of your business. That's why we don't believe in one-size-fits-all logos or simply following design trends.

Every logo project begins with a discovery conversation where we learn about your business, target audience, goals, competitors, and brand personality. From there, we use proven branding principles—including Brand Archetypes, color psychology, and typography psychology—to create a logo that builds trust, communicates who you are, and connects with your ideal audience.

We believe every design choice should have a purpose. Colors evoke emotion, fonts communicate personality, and Brand Archetypes help create consistency and shape how customers perceive your business. When these elements work together, your logo becomes the foundation of a memorable, recognizable brand.

Throughout the process, we collaborate with you, refine the design based on your feedback, and continue making revisions until you're delighted with the final result. The outcome is a timeless, versatile logo designed to support your business for years to come.

Absolutely! Not every business needs a new logo. Sometimes a brand simply needs to be refreshed, modernized, or used more consistently across all of its marketing materials.

We can work with your existing logo to create a cohesive visual identity, develop brand standards, design marketing materials, update signage, create promotional products, and ensure your brand is presented professionally at every customer touchpoint.

If your current logo no longer reflects your business or goals, we'll provide honest recommendations on whether a simple refresh or a complete rebrand is the better investment. Our goal isn't to sell you a new logo—it's to help you build a stronger, more recognizable brand that supports your long-term success.

Your brand is much more than your logo—it's the experience people have every time they interact with your business. It shapes how customers perceive your company, builds trust, and influences whether they choose you over your competitors.

Strong branding creates consistency, builds recognition, communicates your value, and attracts the right customers. Every color, font, image, message, and customer interaction tells part of your story.

At JAGS, we believe every design choice should have a purpose. By combining strategy, marketing expertise, design psychology, and thoughtful creativity, we craft visual experiences that build trust, inspire confidence, and help businesses grow.

Business Brand Consulting goes beyond design. It's about aligning every part of your business—from your goals and brand strategy to your marketing, customer experience, and operations—so everything works together to support long-term success.

We help business owners identify growth opportunities, strengthen their brand, improve communication, streamline workflows, and develop practical strategies that deliver results.

Whether you're launching a new business, refreshing your brand, or looking for a fresh perspective, we'll provide personalized guidance and actionable recommendations tailored to your unique goals.

Absolutely! While graphic design is where JAGS began, helping businesses succeed has always been our bigger purpose.

Through Business Brand Consulting, Jennifer helps business owners strengthen their brand, marketing, leadership, customer experience, workflows, business processes, and content organization. Sometimes the greatest opportunity for growth isn't a new logo or brochure—it's improving how your business operates.

Our goal is to help you build a stronger business through strategic consulting, creative services, or both.

Once your project is complete, we'll deliver your digital files by email or through a secure, password-protected Dropbox link.

To make your files easy to use, we organize them by purpose:

Web Files

Low-resolution files optimized for websites, social media, email marketing, and other digital platforms. These files are not intended for professional printing.

Print Files

High-resolution files designed for printing, promotional products, signage, and other production needs. These files are not intended for online use.

For logo and branding projects, your final file package will include the file formats outlined in your proposal.

If your files are delivered through Dropbox, please download and save them within 30 days, as shared links are periodically removed.

Don't worry if you ever lose your files—we maintain client artwork in our archives and are happy to provide replacement files whenever possible.

Our standard turnaround time is approximately three weeks from the time your quote is approved, artwork is finalized, and we've received everything needed to begin production.

Every project is carefully scheduled to ensure the highest quality results. Turnaround times also depend on how quickly we receive approvals, artwork, and feedback from you throughout the project.

Some products and manufacturers require additional production time beyond our control, so please let us know your in-hands date as early as possible. We'll recommend the best production schedule to help meet your deadline whenever possible.

Quotes are valid for 14 days. If we don't receive approval within that timeframe, your quote may expire, and a new quote will be required.

Yes! We understand that deadlines and last-minute opportunities happen.

Rush production is available for many products and services, depending on production schedules and vendor availability. Rush production and expedited shipping fees may apply

VIP Clients receive Urgent Processing, allowing their orders to move ahead of non-VIP projects at no additional charge.

VIP+ Clients receive Rush Processing, giving their orders the highest production priority whenever possible. They also receive free standard shipping on qualifying print and promotional product orders.

If you have a specific event or deadline, let us know as early as possible. We'll recommend the best production option and let you know if rush processing is available.

Interested in becoming a VIP? Clients who meet our annual spending thresholds are automatically enrolled and enjoy priority service along with other exclusive benefits.

No. You're welcome to use your artwork with any printer you choose.

Many clients choose to have JAGS handle both the design and production because it allows us to manage every detail—from file preparation and color accuracy to material selection and final quality. By overseeing your project from concept to completion, we help ensure your finished product reflects your brand and performs as intended.

When you purchase your printed materials or promotional products through JAGS, affordable flat-rate design fees are added to your order. If you choose to print elsewhere, your project is considered a standalone graphic design service and is quoted based on the project's scope.

No matter which option you choose, we'll provide a clear quote for your approval before any work begins.

Yes. A Design/Set-up Fee applies to all print and promotional product orders, including customer-supplied artwork.

Even when you provide your own artwork, our team reviews your files, prepares them for production, verifies specifications, and creates proofs or mock-ups when needed to ensure the best possible results.

If your artwork requires modifications—such as resizing, correcting layout issues, recreating low-resolution graphics, or making design changes—additional graphic design charges may apply. We'll always review your files first and discuss any additional work with you before proceeding.

Many customers believe their artwork is "print-ready" when it isn't. Files created in Canva, Microsoft Word, PowerPoint, Publisher, Excel, or AI image generators often require additional preparation before they can be professionally produced. Likewise, simply saving a file as a PDF does not automatically make it a print-ready or vector file.

For the best results, please provide:

• Your original logo or artwork file whenever possible (.AI, .EPS, .SVG, or a properly created Vector PDF).
• Packaged Adobe InDesign (.INDD) files with fonts and linked images, when applicable.

Please note: JPG, PNG, screenshots, or images copied from a website or social media are not suitable for most printing and promotional product applications. If the original artwork is unavailable, your logo or artwork may need to be professionally recreated, which may result in a logo redraw fee.

If you're unsure what you have, don't worry! Just send us your files, and we'll review them and let you know if anything needs to be adjusted before your project moves forward.

A vector file is the original, high-quality version of your logo or artwork. Unlike a photo, screenshot, or image downloaded from a website or social media, a vector file stays crisp and clear at any size—from a business card to a billboard.

Common vector file formats include .AI, .EPS, .SVG, and some PDF files. (Not all PDFs are vector files.)

If you're not sure whether you have a vector file, don't worry! Just send us what you have, and we'll let you know if it's suitable for your project.

Our price quotes are valid for 14 days from the date they are issued. Because vendor pricing can change, we cannot guarantee pricing beyond that timeframe.

To receive an accurate quote, please provide as much information as possible. All quotes are provided in writing and require your approval before work begins.

If you decide not to move forward, please let us know by clicking "DECLINE" on your quote or sending us a quick reply. If we don't receive a response within 14 business days, your quote may be closed, and a new quote will be required if you decide to proceed later.

We understand that plans can change. If you decide not to move forward, please let us know as soon as possible.

If design work has already begun, you may be responsible for payment for work completed. If production has started or materials have been ordered, those costs may not be recoverable.

We'll always communicate where your project stands and work with you to determine the fairest solution based on the stage of your project.

At JAGS, you'll have a dedicated Client Success Manager as your primary point of contact throughout your project.

After you submit your START NOW form, your Client Success Manager will send an Order Acknowledgment to confirm we've received your request. They'll keep your project moving by requesting any needed information, following up on quotes, proofs, approvals, and payments, answering questions, and keeping you informed along the way.

If you'd like an update, simply reply to your existing email thread or contact your Client Success Manager. We typically respond within 48 business hours, Monday through Friday, 9:00 AM–3:00 PM.

To help keep your project on schedule, please check your email—including your junk folder—regularly for updates and approval requests. Timely responses help us meet your deadlines while providing the personalized service JAGS is known for.

We offer Will Call, standard shipping, and rush shipping for eligible orders.

Will Call is available at no additional charge for qualifying products. Once your order is ready, we'll contact you to schedule a pickup time. Pickup is by appointment only to ensure someone is available to assist you.

Some products are not eligible for Will Call due to their size, production method, or shipping requirements. If that's the case, we'll discuss the best delivery or shipping option for your order.

Members of the #Triumph BNI Chapter may also choose delivery to the weekly chapter meeting for eligible orders.

Yes. Approved repeat customers, VIP, and VIP+ clients may qualify for 15-day payment terms.

New customers are required to pay their invoice before their order is processed for final production.

At this time, we do not offer payment terms longer than 15 days.

Yes. We maintain your artwork and project files in our archives whenever possible, making it easy to reorder products, update existing designs, and keep your branding consistent as your business grows.

If we deliver files through Dropbox, please download and save your copies within 30 days, as shared download links are periodically removed for security and storage management.

Absolutely. We stand behind the quality of our work with our Print Perfection Guarantee.

Before production, we'll provide a digital proof for your review. Please carefully check all spelling, grammar, phone numbers, addresses, layout, and other details before approving your proof.

If an error is discovered after approval and the project has been printed:

First client-approved error (per calendar year): Courtesy reprint at 50% of the reprint cost, plus a Client Error Reorder Fee.

Additional client-approved errors (same calendar year): Full reprint cost, plus the Client Error Reorder Fee.

If the mistake is ours—such as a print quality issue or an approved correction that wasn't made before production—we'll gladly reprint your order at no additional cost.

We believe the best reprint is the one that's never needed, which is why we encourage every client to carefully review their proof before giving final approval.

Your satisfaction is our priority.

Our Design Delight Guarantee means we'll continue refining your custom designs until you're delighted before production begins.

Our Print Perfection Guarantee means if there's a print quality issue caused by our error, we'll make it right promptly.

If you have a concern at any stage of your project, please let us know right away. Open communication allows us to resolve issues quickly and find the best solution together.

At JAGS Graphic Design & Printing, we're committed to building lasting relationships through quality work, personalized service, and a genuine investment in your success. After all, your success is our success.