FAQ

  • WHAT DO YOU CHARGE FOR YOUR PROJECTS?

    Every project is unique and pricing can vary. For a more accurate price quote, please CONTACT US.


    See a general PRICE LIST of services.


    When it comes to printed items, there are thousands of options available. We do not carry stock, so pricing can vary depending on availability, cost fluctuations, etc. See PRICING CATALOGS that will give you a general idea of items we can offer and general prices. However, this is not an exclusive list. CONTACT US with your ideas and we will be happy to send over options to get a more accurate price quote.


    Prices depend on many variants, but you can be sure you are getting a great value for your design project. Design jobs are charged by the hour. Typical graphic design projects are $45 per hour, flat fee for a small to med setup job, and I have set up some pre-set fees based on what the average time spent on that project runs. We typically bill in 15 min increments. If you have small changes to a pre-existing file that takes 5 min for a quick update, we will charge a min of 15 minutes. I also do video editing at a rate of $85 per hour.

  • What kind of services do you offer?

    JAGS is your one-stop shop for all your design & printing needs. We offer graphic design, printing, promotional products, as well as other business consulting services and photography. 

  • How does your logo design process work?

    We first begin by discussing the client’s ideas, target market, and uses for this logo. We then ask for samples of existing logos that the client likes or dislikes to get an idea of their taste. Sometimes the client already has a design concept in mind. Other times, they have no idea what they want. Either way, we make sure we have collected enough information before we begin work. SEE OUR LOGO DESIGN PACKAGES TO FIND WHAT BEST FITS YOUR NEEDS. Typically, we provide 3 initial concepts to start and then 3 tweaks after that. If more design concepts are needed, an additional fee may be incurred due to time spent on the project and not being able to work on other client projects.

  • How long are price quotes/estimates valid for?

    All prices quoted are valid for 14 business days from the date of stated on the quotation.

  • What happens if I decided to cancel a job/project/order?

    AFTER the ORDER ACKNOWLEDGEMENT ESTIMATE is signed, a processing fee equal to 10% of the total order amount (minimum of $15) will be charged for each job cancellation if it is requested BEFORE it is sent to the press. Once an order has been sent to the press and/or design work has been started, the job CANNOT be changed and there will be NO REFUNDS. A courtesy 24 hr waiting period after the quote is signed will be given before starting the design and/or processing. 

  • Why do I need to sign a Purchase Order Agreement?

    Signing this agreement verifies the information is accurate and ready to process an accurate price quote.  Changes may be made or cancelled at any time prior to the price quote being signed. Make sure all contact info, product details, quantities are accurate. 

  • What is the typical turnaround time for a job/project/order?

    Standard:  

    Approximately 3 weeks (processing: 10-14 business days, shipping/delivery: 7-14 business days) 

    VIP/Preferred Status (see Perks & Privileges) 

    Approximately 2 weeks (processing: 7-10 business days, shipping/delivery: 5-7 business days) 

    Upgrade Turnaround Time:  

    $135 fee - rush processing: 5-7 business days 

    +$varies - shipping/delivery: 3-7 business days 

  • When is the last time I can make changes to shipping options or cancel my order?

    After the final proof has been approved and the official invoice is sent, you may not longer make changes to shipping options or cancelation without penalty. 

  • Do you offer credit terms?

    Only repeat customers are eligible for 15 day terms.  All new customers must pay INVOICE before order is processed for FINAL PRINT. At this time we do not offer terms longer than 15 days. 

  • How can I see the status of my order?

    You may request the status of your order at any time by going to CONTACT on my website 

  • How does will-call work?

    Some items are not eligible for will-call. You the will-call option is available; you may pick up at 551 N. Shepherd Dr. Ste 206 at a designated time. YOU MUST SCHEDULE A TIME TO ENSURE SOMEONE IS AVAILABLE AT THAT TIME. 

  • What is I am not completely satisfied with my product or services received?

    If you are not completely satisfied with your order, please contact usright away so that I may have the opportunity to make things right. If you are completely satisfied with your order, please take a photo and share on social media with #JAGSgraphics and/or leave me a positive review on social media/Google/Etsy. As a small business, customer service and our reputation is everything. We would love the opportunity to work something out amicable. 

  • Do you offer any kind discounts or price breaks?

    YES!


    We take pride in every client and strive to bring value to growing your business or organization. We offer the following PERKS & PRIVILEGES:


    • PREFERRED CUSTOMER STATUS: Clients that spend over $1K in a year earn WAIVED PRINTED PROJECT DESIGN FEES* FOR THE FOLLOWING CALENDAR YEAR (*some exemptions apply)

    • FRIENDS IN HARMONY: Members of Barbershop Harmony Society, Harmony Inc., Sweet Adelines International, and other a cappella quartets & singing groups receive 15% OFF ALL ORDERS

    • NON-PROFIT ORGANIZATIONS *: Submit tax exempt form BEFORE ordering to receive waived tax. Receive 15% discount in exchange for JAGS logo displayed as a sponsor (* Owners discretion based on total allotment that year for charitable contributions)
  • What is a vector file?

    A vector file is an image that can scale to any size without losing its quality and clarity. They can be created and edited with vector editing apps like Adobe Illustrator and Inkscape, and come as .AI, .EPS, .PDF, or .SVG files. 

  • What is a print-ready or camera-ready file?

    For a document to be Camera Ready means that the printing company can use the digital art file “as is,” and that no file editing on their end is required 

  • Do you keep my designs/projects on file?

    Yes. Designs and projects are saved in order to easily accommodate reorders. 

  • If there is a mistake, can I get my project reprinted?

    If there was a mistake on the order and we accept it as our responsibility, you may be asked to return the entire job, and we can reprint the job at no extra cost to you.  We make every effort to correct mistakes that are our responsibility, so you can receive a product that you are satisfied with.  We will not reprint materials for any errors approved by the customer including but not limited to layout, numbers, spelling, grammar, punctuation, spacing, bleed, resolution, graphics, size, and orientation/alignment.  We also do not reprint for errors in customer-provided artwork.   


  • I HAVE A PRINT-READY DESIGN THAT I WANT PRINTED ON SOMETHING, DO I STILL HAVE TO PAY A DESIGN/SET-UP FEE?

    If a design is TRULY print-ready and no manipulations are needed, then, yes, I will waive the design/set-up fee. However, many clients are not aware of what print-ready means. I WILL NOT ACCEPT ANY DESIGN CREATED IN A MICROSOFT SOFTWARE SUCH AS WORD, POWER POINT, PUBLISHER, EXCEL, ETC. AS PRINT-READY. I prefer a high resolution vector file (.eps, .svg, .ai, .indd, .psd), I will also accept high resolution .pdf, .png, .jpg in SOME cases if sized appropriately. A high resolution file is 300dpi or over. Anything less than 300dpi I cannot guarantee the quality of the printing. Please ensure all vector files have fonts outlined and images embedded. Please package any InDesign files properly.

  • Why is branding important?

    Business branding is essential because it shapes how people see your company and helps it stand out. Here's why it matters:

    1. FIRST IMPRESSIONS: A strong brand creates a positive and memorable first impression, making customers more likely to choose your business
    2. RECOGNITION AND DIFFERENTIATION: Consistent branding makes your business easily recognizable, setting it apart in a crowded market.
    3. TRUST AND CREDIBILITY: A well-established brand builds trust, making customers more confident in choosing your products or services.
    4. CUSTOMER LOYALTY: Positive brand experiences lead to customer loyalty and repeat business.
    5. MARKET POSITIONING: Branding communicates your unique value and helps position your business in the market.
    6. EMPLOYEE MORAL: A strong brand can boost employee morale and pride, contributing to a positive work environment.
    7. CONSISTENCY ACROSS PLATFORMS: Branding ensures a consistent and professional appearance across different marketing channels.
    8. VALUE PERCEPTION: A well-defined brand influences how customers perceive the value of your offerings.
    9. ADAPTABILITY AND GROWTH: A strong brand is adaptable, supporting business growth and expansion.

    In short, effective branding is more than just a logo; it's about creating a positive and consistent experience for customers, which is crucial for long-term success.


  • How will I receive my graphic design project once complete?

    You'll get your digital files by email or a Dropbox link. Remember to download and save them promptly, as we clear out Dropbox files after 30 days.


    For Dropbox links, you'll receive a password-protected link. Our file naming is clear for easy identification of each file's purpose.


    File Naming:

    Please note that we name your files as clearly as possible to let you know what each file is used for.


    Web Use Files:

    • Low resolution, suitable for web-based content like social media, email, and websites.
    • Do NOT use these for printed materials.

    Print Use Files: 

    • High resolution, meant for physical items like printed materials and promotional products.
    • Do NOT use these for online purposes.

    If you encounter any issues or lose your files, don't worry. We keep client files indefinitely and are ready to assist you at any time.


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